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Frequently Asked Questions

Can I change or cancel my order?

Orders can be modified or cancelled within a short window after placing. Please contact us immediately and we'll do our best to help.

How long does shipping take?

Standard shipping typically takes 5–7 business days. Expedited options are available at checkout.

Do you offer free shipping?

Yes! We offer free shipping on qualifying orders. The amount needed will be shown in your cart.

What is your return policy?

All sales are final. If approved, returns are eligible for store credit only. You must contact us within 7 days of receiving your order to request an exchange or store credit. Please note that all makeup sales are final and non-returnable. Contact us first to receive an RMA number before sending anything back.

Are all your products vegan and cruelty-free?

Absolutely. Every REK Cosmetics product is 100% vegan and cruelty-free, always.

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